At Scopzi, we stand behind the value of our scope-creep firewall and want you to feel completely confident using our platform. This page outlines our subscription cancellation and refund rules.
1. 14-Day Money-Back Guarantee
If you upgrade to any of our paid subscription plans (Pro or Agency) and decide Scopzi is not the right fit for your business, you are eligible for a full refund within the first 14 calendar days of your initial purchase.
No questions asked. We will return 100% of your initial subscription fee.
2. Cancellations
You can cancel your subscription plan at any time:
- When you cancel, your subscription will not renew at the next billing cycle.
- You will retain full access to all paid features (unlimited projects, branded portals, and AI processing limits) until the end of your current active billing cycle.
- No partial refunds or prorated credits are provided for the remaining days of a billing cycle if you choose to stop using the system before the period ends.
3. How to Request a Refund
To initiate a refund request under our 14-day money-back guarantee, please:
- Send an email to billing@scopzi.com or submit a message through our Contact Page.
- Provide your workspace/organization name and the account email address of the owner.
- Include a brief explanation of why the platform did not meet your expectations (this is optional, but highly appreciated as it helps us improve the software).
4. Processing and Bank Timelines
Once our billing team receives your request and validates that it falls within the 14-day guarantee period, we will issue the refund immediately.
Refunds are credited back to your original payment card. Please note that standard banking and card issuer processing times apply; it typically takes between 5 to 10 business daysfor the refunded amount to appear on your bank statement.
5. Renewals and Exclusions
Please note the following exclusions:
- Renewals: Our 14-day money-back guarantee only applies to the first-time activation of a subscription. Subsequent automatic renewals (monthly or annual) are not eligible for refunds.
- Abuse Policy: We reserve the right to decline refund requests if we detect fraud, workspace abuse, or repetitive signup-refund patterns.
- Enterprise Contracts: Workspace plans under custom enterprise arrangements or service-level agreements are subject to the specific refund terms outlined in their signed contracts, not this general policy.
6. Contact Us
If you have questions about billing cycles, custom payment arrangements, or how we handle automatic renewals, please email our billing department at billing@scopzi.com.